Refund policy

At Majestic Femme, we are committed to ensuring that every customer is satisfied with their purchase. Please review our refund policy carefully before requesting a return.

1. Return Period

Customers have 14 days from the date of delivery to request a return. After this period, we may not be able to accept the return.

2. Condition of Returned Items

To be eligible for a refund, items must:

  • Be unused and unworn

  • Show no signs of damage, stains, perfume, deodorant, or washing

  • Be returned in their original condition

  • Include all original tags and packaging

Items that are damaged due to improper handling, misuse, or normal wear will not qualify for a refund.

We reserve the right to inspect all returned items before approving a refund.

3. Damaged or Altered Items

If a returned item shows signs of wear, damage, alteration, or improper care, the refund may be refused or partially approved depending on the condition of the product.

Items returned in unacceptable condition may be sent back to the customer.

4. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to the original payment method within a reasonable number of business days.

5. Resolution & Negotiation

In certain situations, where minor issues are identified or where a return may not fully comply with our policy, we may propose alternative solutions before issuing a full refund. These solutions may include:

  • Partial refund

  • Store credit

  • Exchange

  • Discount on a future purchase

Our priority is to reach a fair and mutually satisfactory resolution with our customers.

6. Non-Refundable Items

The following items may not be eligible for return:

  • Items purchased on final sale

  • Products returned outside the return window

  • Items not in their original condition

7. Contact

To initiate a return request, please contact our customer support team with your order number and reason for return. We will guide you through the next steps.